Privacy Policy 100 Casino Malaysia

1 Introduction

100 Casino ("we", "our platform" or "the Company") takes your privacy very seriously. This Privacy Policy explains in detail how we collect, use, disclose, store and protect your personal information when you use our online gaming platform at 100casino.fun.

This Policy applies to all users of the 100 Casino platform, including unregistered visitors, registered members and all individuals who interact with any of our services. By using our platform, you agree to the practices described in this Privacy Policy.

We operate in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards. Our commitment to privacy is not merely a legal obligation — it is part of the trust you place in us as a responsible gaming platform.

2 Data We Collect

We collect various types of information depending on how you interact with our platform. The following are the categories of data we collect:

We only collect data that is strictly necessary for the stated purposes. We do not collect sensitive data such as your medical information or political views unless you provide it voluntarily in specific contexts such as self-exclusion applications.

3 How We Use Your Data

Every use of your personal data by 100 Casino has a valid legal basis and a defined purpose. Here is how we use the information you provide:

• Account management: Creating, verifying and securely managing your member account, including processing registrations and verifying identity through KYC procedures.
• Transaction processing: Processing deposits, withdrawals and all financial transactions efficiently and securely through trusted payment providers.
• Platform security: Detecting and preventing fraud, money laundering, account abuse and any suspicious activity that could compromise the security of the platform or other users.
• Customer support: Providing accurate and effective assistance when you contact our support team, by referencing your account history and previous interactions.
• Responsible gaming: Monitoring gameplay patterns to identify signs of problem gambling and offering appropriate self-control tools to users who need them.
• Legal compliance: Fulfilling applicable legal and regulatory obligations, including reporting to authorities when required by law.
• Service improvement: Analysing usage patterns on an aggregated and anonymised basis to improve platform functionality, user experience and game offerings.
• Marketing communications: Sending information about promotions, special offers and platform updates — but only if you have given explicit consent to receive such communications.

4 Sharing Information with Third Parties

100 Casino does not sell your personal data to any third party. However, under certain circumstances, we may need to share your information with the following parties:

• Payment providers: FPX, DuitNow, Touch 'n Go eWallet, GrabPay, Boost and other payment providers who process your transactions. They only receive the information necessary to complete the relevant transaction.
• Identity verification providers: KYC partners who help us verify member identities to meet legal compliance requirements.
• IT service providers: Companies that provide us with technology infrastructure, cloud services, and security systems, subject to strict confidentiality agreements.
• Legal authorities: Law enforcement agencies, regulatory bodies or courts when we are required to do so by law or court order.
• Auditors and professional advisors: Audit firms, lawyers and consultants bound by strict professional confidentiality obligations.

All third parties with whom we share data are required to protect your information to a standard no less stringent than our own.

5 Data Security

We continuously invest in the latest security infrastructure to ensure your data is always protected. The technical and organisational security measures we implement include:

• 256-bit SSL Encryption for all data transmitted between your device and our servers.
• Data encryption at rest for all sensitive data stored in our databases.
• Two-factor authentication (2FA) available to all member accounts for additional login security.
• 24/7 security monitoring by our cybersecurity team to detect and respond to any threats in real time.
• Role-based access control that ensures only authorised personnel can access specific data, based on their job requirements.
• Regular penetration testing by independent security auditors to identify and close any vulnerabilities before they can be exploited.
• Automatic data backup that are encrypted and stored across multiple locations to ensure service continuity.

6 Use of Cookies and Tracking Technologies

100 Casino uses cookies and similar technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

We use four categories of cookies:

• Essential Cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled as they are critical to platform operations.
• Preference Cookies: Saving your personal settings such as language preferences and display preferences to make future visits more convenient.
• Analytics Cookies: Helping us understand how users interact with our platform through aggregated and anonymised data for continuous improvement purposes.
• Marketing Cookies: Used only with your consent to display more relevant content. You may opt out of this category without affecting your use of the platform.

You can manage or delete cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of certain parts of our platform.

7 Your Rights Regarding Personal Data

Under Malaysia's PDPA and the data protection principles we adhere to, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact our support team via Live Chat or email at [email protected]. We will process your request within 14 business days.

8 Cross-Border Data Transfer

As an online platform, some of your data may be stored or processed on servers located outside Malaysia. In such cases, we ensure that all data transfers are carried out with adequate safeguards, including:

• Binding data processing agreements with all international service providers.
• Use of internationally recognised Standard Contractual Clauses.
• Assessment of the data protection level in the recipient country before any transfer is made.
• Data encryption throughout the entire transfer process, without exception.

9 Children's Privacy

100 Casino is a platform that for individuals aged 18 and above only. We do not knowingly collect or process personal data of children under the age of 18.

If you believe that someone under the age of 18 has registered an account on our platform, please notify us immediately at [email protected]. We will investigate the matter and promptly close the account and delete all associated data.

All new account registrants are required to confirm that they are at least 18 years of age, and our KYC process is designed to detect and prevent underage registrations.

10 Data Retention Period

We retain your personal data only for as long as necessary to fulfil the stated purposes or as required by law. General retention period guidelines are as follows:

• Active account data: For the entire duration that your account remains active on our platform.
• Data after account closure: Up to 7 years after account closure to meet anti-money laundering (AML) legal requirements and audit obligations.
• Financial transaction records: Minimum 7 years as required by Malaysian financial law.
• Customer support communication logs: 3 years from the date of last interaction.
• Anonymised analytics data: May be retained indefinitely as it cannot be re-linked to your identity.
• Cookie data: Depending on the cookie type — ranging from the current session (session cookies) to a maximum of 2 years (persistent cookies).

Once the retention period expires, your data will be securely deleted or permanently anonymised using industry-standard methods.

11 Privacy Policy Amendments

100 Casino reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or technological developments. When material amendments are made:

• We will display a clear notice on our platform's homepage at least 30 days before any amendments take effect.
• Registered members will receive notification via their registered email.
• The "Updated" date at the top of this page will be revised to reflect the date of the latest amendment.

Your continued use of our platform after any amendments take effect will be deemed as your acceptance of the revised Privacy Policy. If you do not agree with the changes, you have the right to close your account before they take effect.

12 Contact Us About Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer (DPO) through the following channels:

• Email: [email protected]
• General Support Email: [email protected]
• Live Chat: Available 24/7 directly within your 100 Casino platform
• Response time: We are committed to responding to all privacy-related inquiries within 72 hours

If you are not satisfied with our response to your privacy complaint, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia or the relevant regulatory authority in your jurisdiction.